FAQ

1. How can I contact Mabenir's customer support?

• You can reach our customer support team at cmabano@gmail.com, or visit our Contact Us page for more options. We're here to assist you with any questions or concerns.

2. What payment methods do you accept?

• We accept a variety of payment methods, including major credit and debit cards, as well as popular online payment platforms such as PayPal. We aim to provide convenient options for our customers.

3. What is your return and exchange policy?

• We offer a hassle-free return and exchange policy. If you're not completely satisfied with your purchase, please review our Returns & Exchanges page for detailed information on how to initiate the process.

4. Do you ship internationally?

• Yes, we do offer international shipping to select countries. During checkout, you can check if your location is eligible for international delivery. Please note that customs and import duties may apply in your country for international orders.

5. How can I track my order?

• Once your order is shipped, we will provide you with a tracking number via email. You can use this number to monitor the progress of your delivery. You can also log in to your Mabenir account to track your orders.

6. What is the estimated delivery time for my order?

• The estimated delivery time depends on your location and the shipping method you choose during checkout. Please refer to the shipping options for more information.

7. Do you offer gift wrapping and personalized messages?

• Yes, we offer gift wrapping services and the option to include personalized messages for your loved ones. You can select these options during the checkout process.

8. Are your products cruelty-free and ethically sourced?

• We are committed to providing products that meet high ethical standards. Many of our products are cruelty-free and ethically sourced, and we strive to offer transparency regarding our product sourcing on the product description pages.

9. How can I stay updated on your latest promotions and offers?

• To stay informed about our latest promotions, product launches, and exclusive offers, you can subscribe to our newsletter, follow us on social media, or visit our Promotions page regularly.

10. I have a specific question about a product. How can I get more information?

• If you have a specific question about a product, feel free to reach out to our customer support team at cmabano@gmail.com. We're here to provide you with detailed information, recommendations, and advice to help you make the right choice.

If you have any other questions or require further assistance, please don't hesitate to contact us. We're here to make your shopping experience at Mabenir as enjoyable and convenient as possible.